Frequently Asked Questions

What services does ADAPT provide?
We offer programs to assist with drinking, drug use, problem gambling, behavioural addictions,concurrent disorders (a combination of addiction and mental health concerns) and youth community justice issues.  Our services are available toclients of any age, as well as, family members affected by someone else’s addictions issues.  
Does ADAPT have services for family members/significant others?
 Yes. ADAPT encourages family members to seek services. We have programs  for family members who are concerned about someone else’s drinking, drug use and/or gambling. The person they are concerned about does NOT have to be an ADAPT client for a family member(s) to access services.
ADAPT also offers special services to parents concerned about a child’s drinking, drug use or gambling. 
Do I Need Support?
 Chances are, if you’re reading this, you can benefit from the services ADAPT has to offer. Since 1975 ADAPT has been providing assistance to all kinds of people –from those with general questions about alcohol, drugs (including prescription medication), and gambling - to those requiring more individualized care and support. ADAPT caters to clients of every age and background and has programs for adults, youth, family members, and parents. 
Is there a cost for using the ADAPT services?
 No. All ADAPT counselling services* are provided at no cost to the client. ADAPT receives funding from a variety of government ministries and from the United Way.
*The exception is the Back On Track remedial measures program for impaired drivers. There is a fee associated with these classes that must be paid to the Ministry of Transportation prior to accessing this service.
Are all ADAPT services fully confidential?
 Yes. Confidentiality is guaranteed to all ADAPT clients under Ontario’s Personal Health Information Protection Act (PHIPA). Counsellors will share detailed information about a client’s rights to confidentiality upon his/her first visit to AD APT.
How do I make an appointment?
People can refer themselves to ADAPT with a single phone call to our intake worker Monday through Friday, from 8:30 a.m. to 4:30 p.m. 
What is required of me if I want to receive services from ADAPT?
Prior to attending any out-patient service, you are asked to not use alcohol or drugs for a minimum period of 24 hours (excluding prescribed use of prescription drugs). This is to ensure safety for yourself and the community, as ADAPT wants to ensure that clients are not impaired when travelling to appointments.
What happens if I have an appointment and I'm sick?
ADAPT promotes a healthy environment for all of our clients and staff. If you are feeling unwell on the day of your appointment, we ask that you contact your counsellor and remain at home. If you appear visibly sick on the day of your appointment, counsellors have been instructed to cancel your appointment for that day. In all cases of illness, alternate arrangements will be made to see you as soon as you are feeling better.
Can I bring someone with me?
Appointments are typically for the client(s) and counsellor only. You may have someone accompany you to your appointment, however, they may be asked to wait in our waiting room unless the client and counsellor have agreed to include another person in the treatment plan.
*Children under age 16 may not be left unattended in the waiting room, and it is generally not appropriate for them to come into meetings with a parent.
Will ADAPT come to my home to provide services?
Certain ADAPT programs provide outreach services and these counsellors can meet clients at their homes or at a safe community location (i.e. Halton Homes Program, Geriatric Outreach Partnership). We can also see young people at their schools. In almost all cases however, clients come to their local ADAPT office for individual and group services.
ADAPT has several offices to ensure local accessibility to all clients.
If I come to ADAPT, will I have to stop drinking/drug using or gambling?
ADAPT provides a variety of services and choices to our clients. Each individual works with the counsellor to develop a treatment plan that best meets his/her personal needs and goals. Services include options on a continuum of harm reduction, including abstinence.
I used to be an ADAPT client, but I stopped attending. Can I come back?
Yes. ADAPT welcomes returning clients. It is common for people to use our services on more than one occasion. We encourage anyone who is interested in making healthy changes to use our services as often as needed.
What are your Office Hours?
ADAPT’s regular business hours are 8:30a.m. to 4:30p.m., Monday to Friday. For information about evening and weekend hours, please see the next question.
Does ADAPT offer evening and weekend hours?
All first appointments must be booked during ADAPT’s regular business hours of 8:30a.m. to 4:30p.m., Monday through Friday.  Once a client knowshis/her counsellor, he/she may request an evening appointment. Also, many ADAPT groups meet on weekday evenings to accommodate clients with day jobs.

ADAPT does not have regular weekend hours with the exception of the Back On Track remedial measures program for impaired drivers. On occasion these courses may run on a Saturday.
Can I access an assessment package on the ADAPT web site?
No. ADAPT assists each client by completing a thorough personal assessment. This must be completed during an assessment appointment with an ADAPT counsellor. The ADAPT website has links to other sites that provide a range of information on addictions and recovery that may provide you with more insight.
Is there a waitling list for ADAPT services?
Wait lists vary depending on program, location and service demands. ADAPT is committed to making all of our services as accessible as possible. The agency constantly reviews all wait lists, and ensuresthat  clients move to the earliest available appointment.
What can I do if I am waiting for an appointment?
All ADAPT offices have resource  racks with information on a range of other community supports, including local 12-step and drop-in meetings. You can also visit these websites for information and support:
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